FAQ

FAQ – Frequently Asked Questions

Orders & Payments

How can I pay?

You can safely pay via iDEAL, Bancontact, credit card, PayPal, and other common payment methods.

Can I change or cancel my order?

As long as your order has not been shipped, you can contact us at [email] to request changes.

Shipping & Delivery

What is the delivery time?

Within the Netherlands & Belgium: 1–3 business days. International: 5–14 business days.

Can I track my order?

Yes! You will receive a tracking code as soon as your order has been shipped.

What are the shipping costs?

Within NL/BE: €4.95. Free shipping for orders over €100. International shipping costs are calculated at checkout.

Returns & Exchanges

Can I return my order?

Yes, within 14 days of receipt. Jewelry must be returned unused and in its original packaging.

Can I return earrings?

No, due to hygiene reasons, opened earrings cannot be returned.

How quickly will I get my refund?

Within 14 days after we have received and inspected the return.

Products & Care

What are the jewelry pieces made of?

Our jewelry is made from high-quality materials (e.g., gold-plated brass), carefully selected and handcrafted.

How do I best care for my jewelry?

Avoid contact with water, perfume, and cosmetics. Store jewelry in a dry place, preferably in a box or pouch.

Collaborations & Contact

I want to do a collab, how does that work?

Awesome! Check our Collabs page or email us at [email] with your idea and socials.

How can I reach you?

By email: info@westcoast-society.com or Instagram DM: @west.coastsociety